How we handle your details

What we collect

• When you send a requirement: your name, your business name, the country to deliver to, your WhatsApp number or email, what you need, the quantity, the currency for your quote, and any photos or files you attach (PDF, Excel, Word, CSV or text).
• When you use the chat: before you start, your name and a WhatsApp number or email, so we can reply. What you type is sent to the AI service so it can answer, and we keep the conversation with your details.
• When you message us on WhatsApp or by email: your messages stay in our WhatsApp and our email. WhatsApp is run by Meta, under its own privacy policy.
• To stop spam: we check how often requirements and chat messages come from the same internet connection, and forget it within the hour.

Why we use it

• To reply to you, prepare your quote, find the right makers and handle your order. We may call or WhatsApp you to follow up on what you asked.
• To keep the site safe from spam and abuse.

We don't sell your details or use them for advertising. We contact you only about your requirement or your order, unless you ask for more.

Who we share it with

We never sell your details, and we don't share them with anyone outside Safar Sourcing, except the partners who help us run the site and your order:

• the AI service behind the chat assistant, to answer your messages,
• the companies that run our website, our email and the spam check on the form and chat,
• makers, who see only what you need (the product, quantity and your photos, designs or files, with your name and contact details taken out), never your name or contact details,
• shipping companies, who get the delivery name, address and phone number when you order.

Some of these partners are outside India.

How long we keep it

• Your requirement, your chat, your contact details and your photos and files: 2 years after our last contact with you, then we delete them.
• If you order: the order records Indian law says we must keep, for as long as it says.

Cookies

This site sets no cookies.

Your rights

You can ask us to:

• show you the details we hold about you,
• correct them,
• delete them,
• stop contacting you.

Write to [email protected] or message us on WhatsApp. We reply within a week. If you're not happy with our answer, you can complain to the Data Protection Board of India or, in the UK, to the Information Commissioner's Office (ico.org.uk).

This site is for businesses. It isn't meant for anyone under 18.

Who we are

Photo credits

Until our own photos are ready, the site uses these from Wikimedia Commons, with thanks to their photographers.

• Sarees: photo by Vis M, CC0, from Wikimedia Commons

• Ethnic wear: photo by Siddharth Srivastava, CC BY-SA 3.0, from Wikimedia Commons

• Fabric: photo by McKay Savage, CC BY 2.0, from Wikimedia Commons

• Handicrafts: photo by Ashishb04, CC BY-SA 4.0, from Wikimedia Commons

• Home textiles: photo by Anildiggiwal, CC0, from Wikimedia Commons

• A market in Malawi: photo by Kevin.Souza, CC BY-SA 4.0, from Wikimedia Commons

• A saree shop in London: photo by David Howard, CC BY-SA 2.0, from Wikimedia Commons

• A Mumbai taxi (our story): photo by Everhard van Eimeren, CC BY-SA 4.0, from Wikimedia Commons